1. Who are we?
‘We’, ‘us’ and ‘our’ refer to Mandurah Tennis Club.
2. Our commitment to protect your privacy
Mandurah Tennis Club takes your privacy very seriously and is committed to protecting it. We understand that you will only use our service if you can trust us to protect your Personal Information (defined below) and use it appropriately.
“Personal Information” is information that you provide to us which personally identifies you, including your name, email address, address, telephone number, gender, marital status, age, postcode and other personally identifiable information you give us in order to provide services to you.
We recognise that any personal information we collect about you will only be used for the purposes we have collected it or as allowed under the law. It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.
Our commitment in respect of personal information is to abide by the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law.
3. Information we collect
When we refer to personal information we mean information from which your identity is reasonably apparent. This information may include information or an opinion about you. The personal information we hold about you may also include credit information.
If you have questions or concerns regarding this statement, you should first contact Support at firstname.lastname@example.org
A. Why we collect your personal information
In order to use the Mandurah Tennis Club website, we may require information from you in order to provide the best service possible.
The kinds of personal information we may collect about you include your name, date of birth, address, phone number, occupation, and any other information we made need to identify you.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Mandurah Tennis Club is collected via correspondence from you. This may be via the telephone, Email, mail, fax or directly through our website.
ii. How do we collect your personal information?
We may collect your information in a number of ways.
Where reasonable and practical we will collect your personal information directly from you.
Personal Information you give us (e.g. your name and email address) related online forms on www.mandurahtennisclub.com.au Web Site.
iii. Use of Information
We collect personal information for the purposes of referring and managing your job request and building project to building professionals (for example approval professionals, certifiers, councils and related businesses).
We may also collect your personal information for the purposes of managing our relationship with you. From time to time we may offer you other products and services.
Any details collected from Mandurah Tennis Club customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
iv. Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at email@example.com.
v. Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at firstname.lastname@example.org
If Mandurah Tennis Club no longer needs the information we will take all reasonable steps to destroy the information and/ or ensure that the information is de-identified.
What is a cookie?
A “cookie” is a small text file that is placed on your hard disk by a Web server. Cookies contain information that can later be read by a Web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer.
One of the primary purposes of cookies is to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalised content.
B. Do we disclose your personal information?
We may disclose your personal information:
– to anybody who represents you, such as lawyers and accountants;
– to anyone, where you have provided us consent;
– where we are required to do so by law.
Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that:
(a) the person or organisation has a commitment to protecting your personal information at least equal to our commitment, or
(b) you have consented to us making the disclosure.
C. Do we disclose your personal information to anyone outside Australia?
We may disclose personal information to our related bodies corporate and third party suppliers and service providers located overseas for some of the purposes listed above.
We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
We may disclose your personal information to entities located outside of Australia, including the following:
• our data hosting and other IT service
Your personal information may be stored in the cloud in an overseas country.
In the event that a disclosure is made in an overseas country (which we consider unlikely), the information will not be protected by the Australian Privacy Principles. In any event, by providing your details, you consent to your information being disclosed in this manner.
D. Updating your personal information
It is important to us that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we may ask you to inform us if any of your personal information has changed.
If you wish to make any changes to your personal information, you may contact us. We will generally rely on you to ensure the information we hold about you is accurate or complete.
Access and correction to your personal information
If any of the personal information we hold about you is incorrect, inaccurate or out of date you may request that we correct the information. If appropriate we will correct the personal information.
If we refuse to correct personal information we will provide you with our reasons for not correcting the information.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes. If we have trouble processing an order, we will use this information to contact you.
Mandurah Tennis Club uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at email@example.com or by unsubscribing to these emails.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Mandurah Tennis Club site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.mandurahtennisclub.com.au.
8. Business without identifying you
In most circumstances it will be necessary for us to identify you in order to successfully do business with you, however, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information, for example, if you make general inquiries about interest rates or current promotional offers.
9. Sensitive information
We will only collect sensitive information about you with your consent. Sensitive information is personal information that includes information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional associations or trade unions, sexual preferences, criminal record, or health.
10. How safe and secure is your personal information that we hold?
We will take reasonable steps to protect your personal information by storing it in a secure environment. We may store your personal information in paper and electronic form. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.
If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act, you may contact us at firstname.lastname@example.org.
We will acknowledge your complaint within seven days. We will provide you with a decision on your complaint within 30 days.
If you are dissatisfied with the response of our complaints officer you may make a complaint to the Privacy Commissioner which can be contacted on either www.oaic.gov.au or 1300 363 992.
12. Further information
You may request further information about the way we manage your personal information by contacting us.
We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practices.
15. Mandurah Tennis Club Security Policy
THIS IS CURRENTLY BEING UPDATED
16. Delivery Policy
After ordering a service from Mandurah Tennis Club online, you will receive an email confirmation from a merchant bank account containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your access code via email within working days.
If you wish to query a delivery please contact us at email@example.com